Refund Policy

This Refund Policy applies to all purchases of kinesiology tape and sports recovery products made through our official website. We allow eligible returns and refund requests to be submitted within 60 days from the date of order delivery to ensure customer satisfaction with every therapeutic product we offer. Qualified refund cases include items received damaged during transit, defective goods with quality issues, or incorrect products delivered due to our internal processing errors. All refund applications must be supported by valid photos or video evidence to verify the product condition and shipping issues before review and approval. To maintain fair service standards, we do not accept refund requests caused by improper customer storage, opened or partially used products, personal flavor or texture dissatisfaction, delivery delays caused by customs clearance, logistics failures, natural disasters, or other uncontrollable external factors beyond our responsibility.
Once your return or refund application is reviewed and approved by our customer support team, the refund process will be initiated within 5 to 10 business days and credited back to your original payment method. All transactions on our website are processed in USD as the unified currency standard, and refund amounts will be calculated based on your original checkout payment amount. Complimentary worldwide shipping provided by our store remains valid for all normal orders, and no additional shipping fees will be deducted from approved refunds for eligible defective or wrong-item orders. We do not compensate indirect losses including waiting time costs, usage losses, or other personal expenses incurred due to shipment or product issues.
We reserve the right to refuse incomplete, invalid, or overdue refund applications that fail to meet our policy requirements. We also maintain the authority to update policy terms appropriately to match service adjustments, with updated versions officially posted on our website. By completing any purchase on our platform, customers confirm full understanding and unconditional acceptance of our return and refund rules.